• entries
    51
  • comments
    251
  • views
    67,264

Gary's Ear Dr. Appointment


srademacher

933 views

As expected, the ear appointment didn't go much better than my doctor appointment last week. We had to get Gary up early, get him showered, and dressed and out the door for an early appointment.

 

Kelly sat with Gary while I filled out the forms on an electronic tablet - all the personal info. they needed before the appointment. We were then led back to an examining room, where the assistant asked "what are we here for today?" I told her I made the appointment to have his ears flushed since he had hard wax buildup in his ears and was having trouble hearing. She proceeded to type the info. into a computer, then began asking me all the same questions I had just answered on the electronic form in the outer office. I told her I had just answered all those questions and she said "well, I don't have that information here, so we need it again." I guess it doesn't transfer from one electronic computer to another in that office - go figure!!

 

We were then led into another examining room, where Kelly and I had to transfer Gary to a chair for his examination. We waited a few min., the assistant left the room and Kelly and I asked each other - do you think we'll have to repeat the answers to all those questions again? Sure enough, in walks the Dr. - takes one look at Gary and then toward the nurse where they both rolled their eyes at each other. Kelly and I both read that as " Oh crap, I don't want this patient." Turns out we were right! Doc asks "what are we here for today?" I had to repeat my answer to him. Then he asks "how long ago did he have his stroke?" Again, I'm answering same question for 3rd time. Repeat several more questions and answers before he asks if we're planning to have his hearing tested for hearing aids. I told him Gary has already insisted he won't wear them, so we're hoping just to get the ears flushed. He said they don't do the flushing (would have been nice to know that before going in) then pulls out some tools to examine Gary's ears. Gary gets scared and starts to yell out, doc backs off and says - I can't get to the wax buildup - it's too far back and too hard. So then he says he will call in a RX for some "eye" drops that will help loosen the wax and we should bring him back in a week and he will try again. Kelly and I both got the impression that the min. I said we didn't need the hearing test as Gary would not wear the hearing aids anyhow - that doctor decided he didn't want to mess with us - his main focus was to sell some hearing aids.

 

We left the examination room after a few min. Kelly thanked him on the way out - I kept my mouth shut as opposed to saying "thanks for nothing." We got home and I got a call about an hr. later from Walgreens to inform me that the RX was out of stock and they would inform us when it came in. I questioned what exactly he had ordered and the pharmacy assistant said it was eye solution for infection or irritation of the eyes. When I told her that he prescribed it to put in Gary's ears to loosen ear wax, she said she had never heard of that before, so I asked to talk to a pharmacist who also told me the same thing. I told them don't bother ordering it just for us as I would not be picking it up. I'm going back to putting ear wax removal in his ears, flushing with warm water and hydrogen peroxide and already I've seen a little improvement.

 

In the meantime, it's been a whole week since my appointment for the shoulder and my doctor has never returned my call. I never got the MRI because she didn't re-write the RX for it, and I have yet to get a hoyer lift for Gary because we never got that RX either. I gave up calling them, as the office people keep telling me they scanned my messages into my chart and the doctor will call when she reads them. So, if I'm lucky I might get a call by June when I am due for my next annual physical. I should send them a message and tell them to change their answering machine: Press 1 for English, Press 2 for Spanish, Press 3 if you think we're actually going to call you back once we've received your co-pay.

 

I have lots of new material for a comedy routine:

 

You might live in AZ if your Dr. made it through the third grade.

You might live in AZ if your ear Dr. prescribes eye drops for your ears.

You might live in AZ if you go to the Dr. for papsmear and find out later the examining Dr. was a shrink.

 

etc. etc. - I have tons more I could do on contractors ....if you get my drift!!!

 

Sarah

7 Comments


Recommended Comments

Doctor services do seem to be going downhill the last year or so.  At least our ENT will clean out Ray's ears, guess I should be grateful.  I know his PCP refuses to do it.  But luckily, not due to the stroke.  Probably more like lack of time!

Link to comment

Sarah, why on earth don't you find some better doctors? If yours are as bad as you say, there is no reason to keep going to them. I am sure that even in Arizona there are good doctors to be found. Fact is, my cousin lives in Scottsdale and raves about how great his own docs are. So look around. And good luck.

Link to comment

Ron - I have no intention of going back to the ear Dr. with Gary.  The ENT Specialists were on our preferred provider list and the closest to us.  I had no idea they had idiots working there, or I would not have scheduled the appointment to begin with.  I do not have an inner antenna alerting me to such incompetence ahead of time.   As for the family Dr., I had a choice of going to an Urgent Care Clinic or to the PCP, where I had been seen before and they were aware of my situation - caring for totally disabled spouse.   I guess I could have gone to urgent care and sat for an hour explaining my situation and what may have caused my shoulder problem, but when you're paying $22/hr. for a caregiver to do so, I don't see that as a wise option.   Hope that answers your questions.  

Link to comment

Sarah: so sorry. I do hope you can find an ENT for Gary, but at least now you know the right questions to ask and if the idiot receptionist says "I think we do that," you know now to talk to the Office Manager.

 

I did do an eye drop one time into an ear, but it was an antibiotic. We put a huge note on them in the med cart, but I will bet most of the nurses called the Pharmacy anyway. I know I would have if I hadn't taken the order to begin with. We told the patient and I bet I called every family member listed in the chart - LOL.

 

I know how frustrating it is to have to just prepare for any outing, plus the caregiver. Just wish the Docs would understand. Hang in there, baby!

Link to comment

hey Sarah I luuuvvvved the new comedy routine and I think the same could be said for us here in Southern California.

I have been through the same routine with the electronic thing at the beginning and then interrogation by assistant and then by the time you see the doc I am hoarse and need a drink before proceeding another Q & A session and this is before any examination.  This isn't just one doc office experience either. it seems to have taken hold as a new script in doc office protocol.  I wonder if it is to screen patients actually and those without the stamina to endure will be weeded out.  And those initial consultations cost more so I have decided that much like a nail salon, after the initial visit they are not interested in impressing you once they got you onboard as a client.

 

Don't feel bad about not having "good doc" radar, because I thinks sometimes it does depend on the patient and how much work the docs think they are going to have to do for the same amount of pay. They like quick and easy patients so they can see one patient every ten minutes and not do anything else besides have the assistant call in an rx.  I may seem cynical here but I used to be one of those quick patients and now I am not and I know there is a difference in the customer service I now receive now that I am more in need and therefore more trouble.  I try and read ahead of time about the doc online stuff but even then you never know how it is going to be until you get there.

 

I hear you loud and clear about getting any referral stuff actually done and no one returns calls. I don't think there really is any answering machine at the other end sometimes just the outgoing message LOL.  I spend half my life on hold too or transferred around or pushing more buttons. Then when I get a person I am saying my name and address thousands of times.

It takes so much time and effort to be ill doesn't it. Only the strong can do it!

Link to comment

BTW I was once treated for a fungal infection in my ear when I thought it was just wax build up but there was other debris in there with it and there were drops  I can't recall if they were also for eye but they were antifungal.

Link to comment
Guest
Add a comment...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.