Jay :

those are great questions & also if there is dissatisfaction then good idea to get those issues resolved by involving right people.

Asha

No, I did chaplaincy and all I found I needed was a couple of open ended questions like: "How's it going?" . Once you start asking questions that get personal then you are as intrusive as the social workers and other professionals. Any questions you ask need to be open ended so they don't answer "yes" or "No".  Those kind of questions that can be answered just "Yes" or "No" can get to be conversation killers.

You want to have a conversation that goes their way not your way.  If they ask you questions answer as briefly and honestly as you can.  Share some of your story in a concise way so it doesn't dominate the conversation, the conversation is to benefit them.  Right at the end of the conversation ask them "Anything else I can tell you?" before using some kind of closure like : "Keep going, you're doing fine" or "Sorry to have to meet you here." After a while you will get a feel for it and do fine.

Hi Jay, good  tips from Sue.   You be fine with these questions.  As you go on  you will feel good about what you are doing.

Yvonne