I have to agree with you totally. I have days when I finally get the response that I can leave a message after the beep, I want to ask them to call me back at my number and if I don't answer, push the KMA button.

Sarah

I wish there was a KMA option. I think they should give the user the option to provide feedback at least.

Charles

Pound is the # key

What I hate most is answering the phone and getting "Please hold for our next available operator". Huh? THey call me and aks me to hold before they'll speak?

Michael

Charles,

I loved the way you explained the situation. Been there,done that

-Amy

sorry charles,

i didn't get that, could you repeat it?

kim