Saturday. we got picked up right on time. We arrived at our appointment 2 hours early. We had a long day. After therapy, We waited for our pick-up. I saw the bus go right by us. I called dispatch and said that she missed us. They told me that we were a no show. I told her that we had been waiting for 35 minutes.

They had to reschedule. Finally at 4:30PM. 2 hours late we were picked up. The driver told me that he has never picked anybody up at this location. Anyway for a 1-1/2 hours therapy session. We had an 8 hour day. We got picked up at 10AM and brought home at 6PM. William and I were both exhausted.

Monday, I call at 8AM to make the appointment for Tues. and I want to change the time for Monday.

Wm is supposed to be picked up at 10:30AM. They tell me that they cannot push it back an hour. So ...ok 10:30AM....

I have the caretaker start calling at 10AM to confirm the time. They change it to 11:30AM. at 11:30 they tell me that it will not be 12:30PM. I tell them the appointment is at 1PM. There is no way that he will make it. It takes an hour to get there.

I call up the therapist and she says, see if you can get him here by 2:30PM. I call metro back and they cannot promise mete anything. I finally concede and say cancel the ride. I call the therapist and say that we will try tomorrow.

Now, I know that when I call at 8AM. I need to ask if a driver has been assigned for the morning pickup.

We will try again tomorrow. This is not a great system. It is better when I drive. But, this is a state subsidized service. I presume that you cannot expect too much.

Ruth