finally took my son's advice and had someone directly from cable to fix my wireless. my son did all he could do for me but i needed the equipment the techs had. i had been putting it off but after failed attempts to correct problem myself from phone directions, i'm where i should have been months ago, if i had followed advice. irishmen are often stubborn and put things off. guess who's irish!.have a lot of reading and catching up to do. i'll be back to check site more often.blessings lynn